FAQs

Everything You Need To Know

Shipping & Delivery

Orders are processed within 1–2 business days. Once shipped, U.S. delivery usually takes 3–5 business days. International orders may take longer and can be subject to customs delays.

Orders under $50 ship at a flat rate of $3 within the U.S. Orders of $50 or more ship free. International customers are responsible for their own shipping charges.

Yes, we ship worldwide. International shipping charges are paid by the customer and may include customs duties or taxes imposed by the destination country.

Yes. Once your order ships, we'll provide a tracking number so you can follow your delivery's progress.

Returns & Refunds

We accept returns within 60 days of purchase. Please email returns@sanapac.com before sending anything back.

Email returns@sanapac.com with your order details before returning any product. Approved refunds are issued to your original payment method.

Both opened and unopened products may be considered within the return window, and each case is reviewed individually.

Yes. If you're not satisfied, you may request a refund within 60 days of purchase, subject to our Return and Refund Policy.

Customers are responsible for return shipping costs. We recommend a trackable method, as we cannot refund an item we do not receive.

Orders & Payment

We accept payments securely through Shopify Payments at checkout.

Contact us as soon as possible at wecare@sanapac.com. We'll do our best to help before your order ships, but we can't guarantee changes once processing begins.

Please contact us promptly at wecare@sanapac.com. We'll work with you to make it right.

Our Products

Follow the serving size and directions printed on each product label, or use as directed by your healthcare professional.

The FDA does not approve dietary supplements. Our products are made in an FDA-registered facility under cGMP standards. Learn more in our Disclaimer.

Always consult a qualified healthcare professional before use, especially if you're pregnant, nursing, taking medications, or managing a medical condition. See our Disclaimer.

Our products are made with natural botanical ingredients. We don't make finished-product vegan, gluten-free, or non-GMO claims we can't fully verify. Please check individual product labels.

Warnings, including keep-out-of-reach-of-children and iron-overdose notices, appear on each label and in our Disclaimer. Please read the label fully before use.

Privacy & Your Data

We take reasonable steps to protect your information and do not store full payment card details. Read how we handle data in our Privacy Policy.

No. We do not sell your personal information. We share it only with trusted partners who help us run our business. Details are in our Privacy Policy.

Yes. We use cookies and Google Analytics to understand site traffic and improve your experience. You can manage cookies in your browser. See our Privacy Policy.

California residents may request access to or deletion of their personal information. To make a request, email info@sanapac.com. See our Privacy Policy.

Website Terms

Using our website and placing orders is subject to our Terms and Conditions, Privacy Policy, and Disclaimer. Please review them before ordering.

You must be at least 18 years old to purchase from our website. Full details are in our Terms and Conditions.

Purchases and use of our website are governed by the laws of the Commonwealth of Pennsylvania, as described in our Terms and Conditions.

Contact

Email wecare@sanapac.com or call 1-800-220-8180, Monday–Friday, 8:00 AM–4:00 PM EST. For returns, email returns@sanapac.com.