Privacy Policy
How we collect, use, and protect your personal information when you shop with Sanapac.
Effective Date: September 14th, 2026
The Sanapac Company ("Sanapac," "we," "our," or "us") respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information we collect when you visit our website or place an order, how we use that information, and the choices you have.
By using our website or purchasing our products, you agree to the practices described in this Privacy Policy. Please also review our Terms and Conditions and Disclaimer.
Information We Collect
We may collect the following types of information:
- Information you provide directly. When you place an order, create an account, fill out a form, or contact us, you may provide your name, shipping and billing address, email address, phone number, and order details. You may also browse our website without providing personal information.
- Payment information. Payments on our website are processed by Shopify Payments. Your payment card details are submitted directly to our payment processor. We do not store your full payment card number on our systems.
- Automatically collected information. When you browse our website, we may automatically collect certain technical information, such as your device type, browser, IP address, and pages viewed. This helps us understand how visitors use our site.
Cookies and Analytics
Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand site traffic.
Cookies are small files that a website transfers to your device through your web browser to help the site recognize your browser and remember certain information.
We use Google Analytics to help us understand how visitors use our website, such as which pages are viewed and how visitors navigate the site.
Google Analytics may set cookies and collect information about your use of our website. This information helps us improve the site and our customer experience.
You can learn more about how Google uses data on sites that use its services by visiting Google's Privacy & Terms, and you may opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.
You can usually adjust your browser settings to limit or block cookies, although some features of the website may not function properly if you do.
How We Use Your Information?
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your order, including shipping and returns
- Respond to your questions and provide customer support
- Send you updates or promotional messages, where you have chosen to receive them
- Administer promotions, surveys, or other website features
- Maintain and improve our website
- Prevent fraud and comply with applicable legal obligations
How We Share Your Information?
We do not sell your personal information. We may share your information with trusted third parties who help us operate our business, such as our eCommerce platform, payment processor, and shipping carriers.
These parties are permitted to use your information only as needed to provide their services to us, and are expected to keep it confidential.
We may also disclose information when required by law or to protect our rights, our customers, or the public.
Third-Party Links
Our website may occasionally include links to third-party websites or offer third-party products and services.
These third-party sites operate independently and have their own privacy policies.
We are not responsible for the content or privacy practices of these sites and encourage you to review their policies before providing any personal information.
Communications
If you no longer wish to receive marketing emails from us, you may unsubscribe using the link included in those messages.
We may still send you non-promotional messages related to your orders.
Data Security
We take reasonable steps intended to protect the information we collect.
Payments are processed through our payment provider's secure systems, and we do not store full payment card details on our servers.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
International Customers
We ship to customers both within and outside the United States.
If you access our website or place an order from outside the United States, please be aware that your information will be processed in the United States, where data protection laws may differ from those in your country.
Your California Privacy Rights
If you are a California resident, you may have certain rights regarding your personal information under California law, including the California Consumer Privacy Act (CCPA).
These may include the right to request access to the personal information we hold about you, the right to request deletion of that information, and the right not to be discriminated against for exercising your rights.
To make a request, please contact us using the details below. We may need to verify your identity before responding.
Children's Privacy
Our website and products are intended for adults 18 years of age and older. We do not knowingly collect personal information from minors.
Consistent with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect information from children under 13.
If we learn that we have collected such information, we will delete it.
Your Consent
By using our website, you consent to this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and post the changes on this page. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us through our Contact Us page.
