Refund and Return Policy

Sanapac's return and refund practices in a clear and fair manner.

Effective Date: September 14th, 2026

At Sanapac, your satisfaction is important to us.

We stand behind the products we offer, and we want every customer to feel confident when ordering from us.

This policy explains how returns and refunds work, what to expect, and how to reach our team if you need assistance.

Please read this policy carefully. If you have any questions before or after placing an order, our customer support team is here to help.

60-Day Money-Back Guarantee

We offer a 60-day money-back guarantee on our products.

If you are not satisfied with your purchase, you may request a refund within 60 days of receiving your order.

This guarantee applies to both opened and unopened products.

We understand that you may need to try a product before deciding whether it is right for you, and our guarantee is designed with that in mind.

How to Start a Return or Refund Request?

To begin a return or request a refund, please contact our customer support team first.

Our team will review your request and guide you through the next steps.

You can reach us by email at support@sanapac.com or by phone at 1-800-220-8180.

Before returning any product, please contact our support team to confirm the return details and shipping instructions.

This helps us process your request quickly and ensures your return is handled correctly.

Return Window

Return and refund requests must be made within 60 days of the date you receive your order.

Requests made after this period may not be eligible under our money-back guarantee.

Restocking Fees

We do not charge any restocking fees. You will not be charged an additional fee for returning an eligible product.

Refunds

Once your return has been reviewed and approved by our support team, we will process your refund to your original payment method.

Refunds are typically processed within 10 business days.

Please note that the exact time it takes for the refund to appear in your account may also depend on your bank or card provider's processing times, which are outside our control.

Please note that original shipping charges are not refundable. Only the cost of the eligible product will be refunded.

Exchanges

At this time, we offer refunds only and do not process product exchanges.

If you would like a different product, you are welcome to place a new order after your refund has been arranged.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered, please contact our customer support team as soon as possible.

Our team will review the situation with you directly and work to make it right under our 60-day money-back guarantee.

We ask that you reach out to us before taking any action, so we can assist you properly and determine the best resolution for your situation.

Order Cancellations

If you wish to cancel an order, please contact our customer support team by phone at 1-800-220-8180.

Our team will let you know whether your order is still eligible for cancellation based on its current processing status.

Contact Us

If you have any questions about this Refund and Return Policy, or if you need help with a return, refund, or cancellation, please contact us:

Our team is happy to assist you and will do our best to ensure a positive experience.

Refund and Return Policy Disclaimer:

This policy is intended to explain Sanapac's return and refund practices in a clear and fair manner. Sanapac reserves the right to review each request individually to ensure our guarantee is applied appropriately.